FAQ


Your questions might be a frequently asked question (FAQ), so please read below to find a quick, and easy answer.

Are your products hypo-allergenic?

Yes, all Paula Dorf products are 100% hypo-allergenic.


Is your Face Tint (Tinted Moisturizer) Oil Free?

Yes, there is no oil in Face Tint.


Does your Foundation have SPF?

The only Paula Dorf Foundation that contains SPF is FACE TINT® with SPF 15.  Paula Dorf LIP COLOR SHEER TINT also contains SPF 15.


Does Paula Dorf use animal testing?

No, Paula Dorf does not conduct, nor condone any cosmetic testing on animals.


Where can I purchase Paula Dorf Cosmetics near me?

Please visit our store locator for the store nearest you. 


Where can I purchase my favorite Paula Dorf products that have been discontinued?

Please visit Paula’s closet, a section of our website dedicated to phased out items in limited quantities at a great value, while supplies last. 


What is your return policy?

We anticipate that you are satisfied with your products.  If this was purchased through a store, we must abide by the store’s return policy, however, if you purchased through Paula Dorf Cosmetics directly, please see our return policy below.


What is your return policy?

We anticipate that you are satisfied with your products.  If this was purchased through a store, we must abide by the store’s return policy, however, if you purchased through Paula Dorf Cosmetics directly, please see our return policy below.

If you are not completely satisfied with your purchase, you may return your products along with your receipt within 30 days of purchase to:

Paula Dorf Cosmetics
Attn:  Returns/Exchange Department
C/O PDR
300 Kennedy Drive
Sayreville, NJ 08872

Refunds will be given for the price shown on your receipt.  Shipping costs will not be refunded.  Unfortunately, products purchased through PaulaDorf.com may not be returned or exchanged at retail locations that sell Paula Dorf cosmetics.  Exchanges should be forwarded to the above address and include receipt.  Depending on the value of product returned, you should consider insuring your shipment.  Paula Dorf is not responsible for any lost items returned by the customer.


Does Paula Dorf Cosmetics offer a professional discount?

We anticipate that you are satisfied with your products.  If this was purchased through a store, we must abide by the store’s return policy, however, if you purchased through Paula Dorf Cosmetics directly, please see our return policy below. 


Does Paula Dorf Cosmetics offer a professional discount?

We do offer a 40% discount to professional makeup artists.

IA798 union members are eligible for a special union discount offered through our New York Office, please call 212-582-0073 Ext: 0 or email info@pauladorf.com. Also, our Paula Dorf Counter at Henri Bendel, New York City, offers a 40% professional makeup artist discount.  Please visit the counter if you would like to experience the collection, and enroll with Henri Bendel directly.

If you would like to become a member of the Paula Dorf Professional Makeup Artist Discount Program,
please provide us with at least two forms of ID.

•  Agency Representation:
•  Fax a roster list on company letterhead Film or Television Experience:
•  Fax crew list with production name Freelance Makeup Artist - Please provide at least two of the following:

•  Crew list
•  
Letterhead with production company name
•  Call Sheets or Tear sheets

•  Copy of a Union Card

•  Resume


(A Drivers License is NOT an acceptable form of ID)



Please send this information to the attention of:

Professional Makeup Artist Program
Paula Dorf Cosmetics, LLC.

Fax: 212-582-0035

Email: info@pauladorf.com

Address:
850 Seventh Ave.
Suite 801
New York, NY 10019


Do you ship internationally?

At this time we are unable to ship internationally or accept credit cards issued by international banks. We apologize for any inconvenience.


When are orders processed and shipped?

Orders are processed and shipped within 48 hours, Monday-Friday, after being placed (except Holidays), this includes all expedited shipments.


Do your products contain gluten?

Our products are not specifically wheat free.



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